Brian Chesky

Airbnb: 50% of Users Turn to AI Bot for Customer Service
Airbnb: 50% of Users Turn to AI Bot for Customer Service
May 04, 2025  |  artificial intelligence

Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. Get the Full Story Complete the form to unlock this...

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Airbnb to Include Fees in Prices Displayed Globally
Airbnb to Include Fees in Prices Displayed Globally
April 21, 2025  |  Travel Payments

Travelers browsing Airbnb will now see the total price — including all fees and in some cases taxes — in search results, the company said in a...

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Seamless Journeys: AI’s Rising Role in Coordinating Consumer Travel
Seamless Journeys: AI’s Rising Role in Coordinating Consumer Travel
February 27, 2025  |  artificial intelligence

Artificial intelligence (AI) is making inroads into the travel industry as most consumers now expect seamless travel experiences, and the industry is taking notice. Get...

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Travel Platforms Reroute Strategies to Elevate Customer Engagement
Travel Platforms Reroute Strategies to Elevate Customer Engagement
August 16, 2024  |  Travel Payments

As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets...

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Airbnb: Travelers Delay Booking Accommodations Amid Macro Uncertainty
Airbnb: Travelers Delay Booking Accommodations Amid Macro Uncertainty
August 06, 2024  |  Travel Payments

Airbnb has seen shorter booking lead times in recent weeks, with customers around the world booking their accommodations closer to their expected time of arrival....

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Airbnb Looks for Acceleration in Summer Travel but Guidance Disappoints  
Airbnb Looks for Acceleration in Summer Travel but Guidance Disappoints  
May 08, 2024  |  Earnings

Airbnb’s first quarter results showed growth in listings and in nights booked. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

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Airbnb Sees 55% of Gross Nights Booked Through Its App
Airbnb Sees 55% of Gross Nights Booked Through Its App
February 13, 2024  |  Earnings

The great travel snapback continues, through digital channels, matching supply and demand for places to stay when getting away from it all. Get the Full...

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Airbnb’s C-Suite Shake-Up Highlights Strategic Power Shift of CFO Role
Airbnb’s C-Suite Shake-Up Highlights Strategic Power Shift of CFO Role
December 05, 2023  |  CFO

For years, the CFO role has been thought of as a terminal position. Get the Full Story Complete the form to unlock this article and...

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Airbnb Acquires AI Startup to Build ‘Ultimate Travel Agent’
Airbnb Acquires AI Startup to Build ‘Ultimate Travel Agent’
November 14, 2023  |  artificial intelligence

The economy’s ongoing digital transformation has completely reshaped the travel sector.  Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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